You can order through our online shop around the clock, or we’re happy to take your order by phone at 1-844-638-8786. Our client service representatives are available to take your order during the hours outlined below:
Monday: 9AM to 9PM EST
Tuesday: 9AM to 9PM EST
Wednesday: 9AM to 9PM EST
Thursday: 9AM to 9PM EST
Friday: 9AM to 9PM EST
Saturday: 12PM to 5PM EST
Sunday: 12PM to 5PM EST
You may order as often as your prescription will allow. Under Health Canada regulations, Mettrum operates on a Health Canada mandated 30 day cycle. This means that your first order of medical cannabis starts a 30 day period in which you can order the remainder of your prescription. After 30 days pass, your limits reset. For example: If you have a prescription for 1g of medical cannabis per day, you can either order 30g of medical cannabis in one order, or split it into two (2) 15g orders. Any unordered product from that period does not carry over.
NOTE: Mettrum is only able to ship medical cannabis on business days. As such, the first day in your 30 day cycle is always the date that the order was shipped, not necessarily the date that the payment was processed or your order was placed.
For example: If your cycle resets on a Saturday, you may place your order, however, the package would not leave our facility until Monday. Therefore, your cycle would not reset until 30 days after the day your order left our facility.
We're here to make your initial registration and ongoing experience with Mettrum as easy and enjoyable as possible. It is our ongoing commitment to keep you informed and confident throughout the entire ordering process.